Rules & FAQs

Auction Rules

To ensure a fair and transparent experience for all participants:

All bids must be made in good faith, and those intended to manipulate the auction will be void.

The name of the current highest bidder will be displayed (encrypted).

The highest bid at the end of the auction wins the item. In case of a tie, the item goes to the bidder who placed their bid first.

The auction house reserves the right to refuse service to any bidder.

All sales are final with no refunds or exchanges.

To ensure a fair bidding process and prevent 'bid snipping,' any bid placed within the final 5 minutes of an auction will automatically extend the bidding period by an additional 5 minutes. This will continue until no bids have been placed for a full 5-minute period.

For questions about the auction process or product-related questions, contact our team of client advisors via call, chat, or email.

Registration

You must be a registered user to participate in our auctions. If you have not already created an account, register here.

To ensure a fair and efficient bidding process, please provide a valid phone number, mailing address, and email address at the time of registration.

You'll be notified of your bidding status via email or SMS based on your subscription settings. Please add auctions@mimiso.com to your address book to ensure notifications land in your inbox.

Bidding

To place a bid, visit the lot's page, enter your amount, and then click "Bid."

The closing time for each individual lot will be displayed to help you stay informed.

The auction allows for proxy bidding, where the system automatically bids on your behalf up to a maximum price you set. We highly recommend using this feature to avoid losing out on a last-minute bid.

To view your auction history, go to your account page to view your bidding history and current bid status. See our FAQ section below for more information.

Payment Policy

Your bid is a commitment, and if you win an auction, you are obligated to complete the purchase. Failure to do so will result in a ban from all future Mimi So Auctions.

All payments must be completed within 48 hours of winning the auction.

Payments can be made immediately after winning using any major credit card through our site.

If you require alternative payment methods such as wire transfers or ACH transfers, please contact us at auctions@mimisoauctions.com as soon as possible to coordinate such payment.

Shipping Policy

See shipping page for more information.

Re-sizing & Personalization 

If you wish to resize or personalize an item you've won, please contact us at auctions@mimiso.com.

How do I request a re-sizing or personalization?

Simply email our team at auctions@mimiso.com with your request, and we will guide you through the process.

Can my ring be resized?

We can resize most rings. Plain bands without stones can be adjusted by several sizes. Rings with intricate settings may have limitations, and eternity bands (with stones all the way around) typically cannot be resized.

What are the estimated costs?

• Ring Resizing: The typical cost for resizing a ring is between $150-$200. 
• Extending a Necklace: The cost for extending a necklace starts from $100 (cost may vary depending on the complexity of the necklace).
• Engraving: The typical cost for engraving is $50.

What else do I need to know?

All listed costs are estimates, and we will send you a final quote for approval before proceeding. Please allow an additional 7-10 business days for any personalization work.

Packaging Policy

• Auction items are shipped in a signature Mimi So pouch.
• Gift requests: If you are purchasing an item as a gift, please make a request in the special order notes section located in your cart. You may also contact us at 212-300-8620.